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COVID-19 Update

 

To our valued customers,

As Auckland enters Alert Level 3 from Sunday 28th February, our branches and cafes are now CLOSED to the public. However, you will still be able to buy your favourite plants and gardening essentials to keep you busy at home, so here's everything you need to know.

Click & Collect is now available!

You can now shop online for your gardening essentials and collect your order at your local store. There is no cost for this service, however we do ask that you wait until we have contacted to confirm your order is ready for collection before coming to the garden centre. We also have strict health & safety collection requirements to protect our staff, so please read the collection instructions before you arrive at the store. Click here for more info on our Click & Collect service under Level 3. 

Branches are now closed, but taking phone orders.

Our stores will only be open for phone orders and contactless order collections & deliveries. You will not be able to enter the carpark or the store to place an order on site. You MUST have placed your order online or direct with the branch before you come to the store. Only once you have received a confirmed collection time, may you enter the branch car park to collect your order. In most cases, orders are processed and ready for collection the same day.

Call 0800 PLANTS to place a phone order with your local store. 
 

Shop online for direct delivery to your door.

Our online team will still be processing orders and where possible our local branch staff will safely deliver orders direct to your door. Our online range is currently limited to products that we can safely package and deliver, but if Alert Level 3 is extended for more than 3 days, we will review our range and make more products available.

Increased health & safety.

Our staff have been trained to operate under strict new health and safety practices including:

  • Zoned workspaces ensuring more than 1M social distancing at all times
     
  • Increased sanitisation of all shared equipment and high touch surfaces
     
  • Contactless customer interaction at collection points and home deliveries

  

And finally, just a reminder, that you CAN earn Garden Club loyalty points when you shop online, but unfortunately you can’t redeem gift vouchers or loyalty point discounts on our current website.

Thank you for your ongoing support and understanding. We'll do everything we can to keep you growing over the next few days. Here's hoping we see you all again this weekend.

 

All the best, the Kings team.

 

If you have any questions, call your local branch, or 0800 PLANTS.

  

Updated: 28/02/2021