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Shipping & Returns

Online delivery

  • All orders will be picked, packaged and sent as quickly as possible.
  • At times due to circumstances outside of our control some items ordered may be unavailable at the time of picking. If this occurs we will inform you to discuss replacement varieties/options or refund of amount paid.
  • Please note that any orders that are still due to come in store, will be held until complete order is available
  • Delivery costs are as follows
    Orders over $50 Free to North and South Island New Zealand
    Greater Auckland Area $8 Postage and Packaging
    North Island $12 Postage and Packaging
    South Island $20 Postage and Packaging
    Chatham Islands By arrangement only. Email info@kings.co.nz
    International Order By arrangement only. Email info@kings.co.nz
  • If any goods are faulty or damaged at time of receipt Kings Plant Barn must be notified within seven days. If you fail to do this in the timeframe, you will waive the right to reject the goods.
  • We will endeavor to provide the goods in a timely manner to the address specified in your order.
  • Kings will not be liable for:
    • Delays or failure with deliveries
    • Damage or lose during unpacking
    • Damage caused after the goods are at the delivery address
  • Additional freight charges may be applicable for larger sized items. In this case Kings would contact you directly.

 

Store Deliveries

These charges are for online orders only, for details of charges for deliveries arranged directly with a Kings Plant Barn Store, CLICK HERE.

 

Kings Product Policy

Exchange Policy

Please choose carefully as we do not refund if you change your mind. We are happy to exchange your goods, within 10 days, with proof of purchase, providing the goods are in their original condition.

If goods are faulty, we will meet our obligations under the Consumer Guarantees Act, to provide a remedy.

If you are not able to get to a physical store then you can courier the product within 14 days to; Kings Plant Barn, Online Returns, 1 Forrest Hill Road, Forrest Hill, Auckland, 0620.

Refunds will be processed instantly instore or within 5 working days when products are couriered.