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Shipping & Returns

 

Online Delivery Charges

  • Auckland
  • Gift Vouchers and Small Items

    $5
  • Standard Delivery

    $10
  • Upper North Island
  • Gift Vouchers and Small Items

    $5
  • Standard Delivery

    $15
  • Lower North Island
  • Gift Vouchers and Small Items

    $5
  • Standard Delivery

    $18
  • South Island
  • Gift Vouchers and Small Items

    $5
  • Standard Delivery

    $20

 

  • Free Delivery on all orders over $100 to New Zealand North Island, South Island and Waiheke.
  • Orders to the Chatham Islands, Great Barrier Island and Stewart Island are possible by arrangement only. Email info@kings.co.nz for a quote.

 

How long will my delivery take?

  • All orders will be picked, packaged and sent as quickly as possible.
  • Most orders are sent within 1-3 working days of being ordered though at times due to circumstances outside of our control some items ordered may be unavailable at the time of picking. If this occurs we will inform you of delays or to discuss replacement varieties/options or refund of amount paid.
  • To avoid orders sitting over the weekend with our courier we will hold orders of plants on Friday until Monday before sending them. This is to minimise the time plants are with a courier and to help ensure our stock is of a sufficently high quality when it arrives.
  • Please note that any orders that are still due to come in store, will be held until complete order is available.

If you have any queries or questions about your order please email info@kings.co.nz

Returns

  • If any goods are faulty or damaged at time of receipt Kings Plant Barn must be notified within seven days. If you fail to do this in the timeframe, you will waive the right to reject the goods.
  • We will endeavor to provide the goods in a timely manner to the address specified in your order.
  • Kings will not be liable for:
    • Delays or failure with deliveries
    • Damage or lose during unpacking
    • Damage caused after the goods are at the delivery address
  • Additional freight charges may be applicable for larger sized items. In this case Kings would contact you directly.

 

Store Deliveries

These charges are for online orders only, for details of charges for deliveries arranged directly with a Kings Plant Barn Store, CLICK HERE.

 

Kings Product Policy

Exchange Policy

Please choose carefully as we do not refund if you change your mind. We are happy to exchange your goods, within 10 days, with proof of purchase, providing the goods are in their original condition.

If goods are faulty, we will meet our obligations under the Consumer Guarantees Act, to provide a remedy.

If you are not able to get to a physical store then you can courier the product within 14 days to; Kings Plant Barn, Online Returns, 1 Forrest Hill Road, Forrest Hill, Auckland, 0620.

Refunds will be processed instantly instore or within 5 working days when products are couriered.