Frequently Asked Questions

Yes, all our stores are currently open from 9am - 5pm. For the most up to date store details, please visit our Stores page.

Yes, you will be required to wear a mask to enter our stores, unless you have an exemption card.

Under the covid-19 2022 Government mandate, acceptable face masks do not include scarves or bandanas.

No, you don't need your Vaccine Pass to enter our store or our cafes.

Yes, our cafes are open for takeaway and dine-in service for all customers. However our cafes may have limited menu offerings due to staff shortages, so please check your local Cafes page for the most up to date details.

No, as of 4th April, Vaccine Passes are no longer required when visiting our cafes.

Yes, we do recommend customers wear a mask when visiting our cafes (except for when consuming food & beverage).

As of the 25th March, it is no longer mandatory to sign in via the COVID tracer APP, or record your details when entering our stores or cafes.

Yes, all branches are accepting phone orders.

Yes, there will be strict 1M social distancing guidelines for both retail shopping and cafe dining.

Yes, Click & Collect is available at all of our branches. Select 'Click & Collect it' in the checkout stage and choose the store you would like to collect your order from. We have contactless collection available.

Yes, we will accept all gift vouchers. If a voucher has expired while we've been in lockdown, we will still honour the value of the voucher. Please note that our new digital and physical gift cards are not redeemable at Kings Garden Cafes.

Yes, but contactless payment is preferred.

Yes you can, but please respect a 1M social distance at all times when talking to our staff.

Yes you can, but please respect a 1M social distance at all times when talking to our staff.

Yes, you are able to bring your pet instore and pets are welcome in our outdoor Garden Cafe areas.

Yes, this service will be available in all our stores.

Yes, this service will be available outside all our stores.

Yes, our free trailer hire service is available under Red and Orange Light restrictions.

Yes, our Potting Up service is available instore under Red Light restrictions.

Yes, our Giftwrapping service is available instore.

Yes, our Plant Doctors will be instore in Red and Orange Light. You can also contact us on our website www.plantdoctor.co.nz.

Yes, our playgrounds are open.

Yes, all our toilet facilities will be open and hygienically cleaned and sanitised regularly.

Yes, Click & Collect is currently available at all of our branches. Select 'Click & Collect it' in the checkout stage and choose the store you would like to collect your order from.

To ensure we have your order ready as quickly as possible, our plant experts will be substituting any out of stock products with similar alternatives that are available at your chosen store. If there are no like for like alternatives in stock, we will provide a full refund for unavailable product.

Absolutely free.

If all items are currently in stock at your selected pick-up store, please allow 24 hours for your order to be ready. If items showed as being out of stock at your chosen store, please allow 3-5 days.

Once your order is ready to collect, you’ll receive an email to book a time slot for collection. If you would like to arrange contactless collection, please let us know at the time of booking.

We are currently open from 9am - 5pm, although your Click & Collect store will be in contact to organise a suitable collection time after you've placed an order.

Please bring a valid ID and a copy of your order with you as you will need your order number and list of products to check your order is correct.

Please pop instore at your scheduled collection time and head to the information desk where a team member will have your order ready and waiting for you. If you require a contactless collection, one of our team will call you to arrange a suitable location to bring your order to you safely in our car park.

Call or email your local store and let them know what you would like to change with your order. We may not always be able to accommodate your change of mind before your order has been processed, but we will try our best.

Click & Collect orders are encouraged to be collected within 3 days of being processed to ensure your order is in the best conditions on collection. If your order is not collected within a reasonable timeframe, we will cancel your order and apply a credit or refund for uncollected items.

Please allow up to 5 working days for delivery.

To avoid orders sitting with our courier for more than 48 hours, we will only dispatch plants between Monday and Thursday afternoon. This is to minimize the time plants are with a courier and to help ensure our stock is of a sufficiently high quality when it arrives.

Plants are not shipped on Public Holidays so please allow for extra time during this time.

If delays are due to product being unavailable, we will contact you to offer an alternative, or give you the option of a refund.

In most circumstances, we aim to deliver all of your products at once. However, we may at times need to dispatch your items on separate couriers to ensure healthy plants arrive at your door. All of the tracking numbers will be emailed to you when the plant is picked up by the courier.

Standard Delivery by area:

Auckland Region $8

Auckland Outer Region $11

Rest of North Island $16

South Island - Live plant shipping for South Island is currently unavailable

Small items only $5 nationwide delivery

Bulk item surcharge $4 per item

Store delivery surcharge for large items $5 per item

The area is defined by your postcode, which you can enter in the checkout pages to confirm your proposed shipping costs before confirming your order. For bulk order shipping quotes, please email our online team info@kings.co.nz

For more information on shipping, please click here.

Please get in contact with us via email at info@kings.co.nz if you need to change the delivery address of your order.

Once your order has been collected and scanned with the courier, you will start to receive automated track and trace emails.

You can track all of your items by either clicking the link in the email, or by using the Courier post website and entering the tracking number– https://www.nzpost.co.nz/courierpost

In the instance that you have not received the automated tracking emails, please email our online team at info@kings.co.nz who will be able to provide this for you.

In most circumstances, we will endeavour to deliver all your products at once. However, we may at times need to dispatch your items on separate couriers to ensure healthy plants arrive at your door.

In the instance where your order exceeds 20kg, your order will be split into separate packages. This is to ensure the health and safety of the courier team when handling bulky items.

Once your order has been collected and scanned with the courier, you will start to receive automated track and trace emails.

You can track all of your items by either clicking the link in the email, or by using the Courier post website and entering the tracking number– https://www.nzpost.co.nz/courierpost

In the instance that you have received an automated email stating that your parcel has been delivered, but you in fact have ‘not’ received your item, you can call our online team on 0800PLANTS or email your query to info@kings.co.nz

Alternatively, you can also contact Courier Post who will be able to track your item:

Courier Post 0800 268 743 press 1 to track a parcel.

All of our plants and products are covered under our Sure to Grow and Delivery guarantees, so we will be able to help you if anything has gone wrong with your plants/ products.

All of our plants are shipped without signature and will be delivered to the address supplied.

You can advise us of any delivery instructions, but please note the couriers do not offer courtesy calls on delivery.

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If your plant or product is damaged during transit we will cover the cost of the return item.

You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

For more information on our returns policy, click here.

Unfortunately due to NZ Post restrictions we are currently unable to ship live plants to the South Island. We hope to be able to resume normal live plant shipping services mid to end this year.

We are still able to ship all non-perishable small items, shipping rates are calculated at the time of checkout.

Shipping is only available to addresses within New Zealand.

Yes they do, however due to high demand online phone orders are temporarily unavailable at some stores.

You can contact your local branch by calling 0800 PLANTS, or by emailing directly.

Click here for a list of branch contacts.

During Alert Level 3, we are only open for contactless deliveries and click & collect. We are unable to accept any phone or email orders at this time. Our branches are not currently open to the public.

Our Sure to Grow Guarantee is if all else fails and your plant doesn’t thrive as it should, we will gladly offer you a free replacement plant to try again. It’s our way of encouraging you to never give up and to help you experience the joy of growing a healthy and happy plant.

For more information on our Sure to Grow Guarantee click here

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If your plant or product is damaged during transit we will cover the cost of the return item.

You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

For more information on our returns policy, click here.

In the instance where you need to return a product, this can either be done instore, or by emailing us at info@kings.co.nz where our online customer services team will organise the return service with the courier.

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If your plant or product is damaged during transit we will cover the cost of the return item.

You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

Yes, for online orders, a photo of the original plant must be provided to info@kings.co.nz for assessment before a replacement plant or alternative will be offered.

Couriering costs for the replacement plants are not covered under the Sure to Grow Guarantee and shipping costs will apply.

For further details on our Sure to Grow policy, click here.

Please get in contact with us via email at info@kings.co.nz if you need to change the delivery address of your order.

Our online customer services team is available Monday to Friday 9am to 4pm.

If you would like an update on the status of your order, please call us on 0800 PLANTS (752687) as we are making more staff available to help you with your phone queries.

First, please check your SPAM or JUNK folder. Should you not receive confirmation of your order, you can contact us either via email on info@kings.co.nz or call us on 0800PLANTS. We will be able to email you a confirmation and check the status of your order.

If you are looking for a specific plant that is not listed online, you can make contact with our online customer services team who may be able to source the plant on your behalf.

You can either email the details to our online customer services team at info@kings.co.nz or call on 0800PLANTS.

There are a number of special order plants that are only available to those on the waiting list due to short supply.

You can be added to the waiting list by contacting your local branch, or by emailing info@kings.co.nz

Yes, make sure you have set up your Kings Garden Club account with your wonderful Wednesday discount. You can do this by either showing your Gold Card to a Kings member in store, or by emailing a copy of your Gold Card to info@kings.co.nz.

Yes, for online orders, a photo of the original plant must be provided to info@kings.co.nz for assessment before a replacement plant or alternative will be offered.

Couriering costs for the replacement plants are not covered under the Sure to Grow Guarantee and shipping costs will apply.

For further details on our Sure to Grow policy, click here.

Please make contact with our Kings online customer services team who will be able to give you plant options and possible urgent delivery timeframes and costs info@kings.co.nz.

You can also send a personalised gift message that will be printed onto a card on your behalf.

For all bulk enquiries, please email our online customer services team at info@kings.co.nz

You can either email us at info@kings.co.nz or call on 0800PLANTS and our team will be able to email you a GST receipt.

Yes, you can email our online team at info@kings.co.nz and they will be able to forward you the account application

You can reset your password by clicking the ‘Forgot your password’ link in the login section. Find the login page here.

If you do not receive a password reset email, please first check your SPAM or JUNK folder. The email will be sent from Kings Plant Barn. If the link in your "reset password" email didn't work, it may have expired as the link is only valid for 60 minutes. You will need to request a new "password reset" email after 60 minutes.

If you have an existing account with us but are unable to login, please click the 'Forgot your password' button at login and enter your email address. This will send you an email to create a new password. All customers will need to create a new password when shopping on our new website for the first time. If you do not recieve a "password reset email" after following all the instructions in the "How do I reset my password" question above, you may need to create a new account.

If you have checked your SPAM and junk folder and did not receive an email, your account may no longer be valid. If you haven't shopped with us for more than 3 years, please create a new account here.

Kings Plant Barn offers a free Plant Doctor service to help diagnose and treat your common plant issues.

You can contact our Plant Doctor by emailing photos and a description of your plant to: plantdoctor@kings.co.nz

For further tips and helpful plant information, you can visit the Plant Doctor website: www.plantdoctor.co.nz

Yes, Kings Plant Barn gift cards and e-gift cards can be purchased online here.

Kings Plant Barn paper gift vouchers can only be purchased and redeemed instore.

As the Kings Plant Barn paper vouchers are accepted at all garden centres nationwide (not just at Kings Plant Barn) unfortunately we are unable to cancel or replace lost gift vouchers.

Kings Plant Barn gift cards can be replaced only if they have been applied to your Garden Club account.

Kings Plant Barn paper vouchers purchased instore can be used instore only at garden centres nationwide. You can ring your local plant centre to check they accept the vouchers.

Kings Plant Barn gift cards and e-gift cards can be used both online or instore at any Kings Plant Barn store.

Yes, your rewarded Garden Club points can be used to purchase online. Your Garden Club dollar balance will be displayed at checkout as a payment option.

Earn a $10 Garden Club loyalty balance for every 300 Garden Club points on your account.

For more information on the Kings Garden Club click here.

You can check how many Garden Club points you have within your 'Account' section when you are logged in online.

You can also check instore by asking our staff at the checkout.

For more information on the Kings Garden Club click here.

For every dollar spent you receive a point towards your Garden Club account.

Once you have reached 300 points you will receive a $10 voucher to use in store.

For more information on the Kings Garden Club click here.

Online - your loyalty points will only be applied to your account after your order is dispatched or collected instore. This means there may be a slight to delay for these to be applied to your account for online orders.

Instore - your loyalty points will apply instantly to your Garden Club account once you've made a purchase instore.

No, our Forrest Hill store will not be available for Click & Collect, but our Porana Road store is only 800 metres around the corner and will be able to fulfil any online Click & Collect orders.

No, our Forrest Hill carpark will not be available to the public from the 7th June.

Our Forrest Hill store is relocating to our Porana Road branch so we can repurpose the site to a Kings distribution centre and online hub. We'll be able to offer a better online experience and delivery service by having a dedicated site.

Any gift vouchers or gift cards purchased from our Forrest Hill store will be valid for redemption at any of our other branches.

Our last day of being open to the public is Monday 6th of June. While our store will no longer be open to the public, you'll still see our team busy in the garden centre as our site will be repurposed to become Kings distribution centre and online hub.

Our Porana Road branch is only 800 metres around the corner at 11 Porana Road, Glenfield. View more details on our store page.

Our team are all moving to other Kings stores around Auckland.

Yes, the cafe will be closing the day before our retail store. Last day of trade will be Sunday 5th June. Coffee card stamps will be redeemable at the Takapuna cafe.