Kings Plant Barn Returns Policy
We are so confident in the quality of our plants, we back every one with our
SURE TO GROW GUARANTEE.
This means that if for some reason one of our plants fails to grow, we'll replace it free and offer the necessary advice to ensure that it thrives in the future.
Kings Plant Barn stands by the quality of all our products.
If you are unhappy with a plant or product purchased, you are able to return your product to us under our standard terms.
Please choose carefully as we do not refund if you change your mind.
Bring in the plant or product to your local Kings Plant Barn store within 7 days from purchase with your receipt and we will exchange the purchase for another product or provide store credit for the value.
If you are unable to make it to a store then please email us within 7 days at [email protected] so that we can arrange to courier the product back to us - Kings Plant Barn, Online Returns, 280 Botany Road, Golflands, Auckland 2013.
All exchanges returns and refunds will be logged against your King’s Garden Club account. If you do not have one, an account will be created with the following information:
- Phone Number and/or email address
- Suburb & Postcode
Any corrections of price due to no fault of the customer will be remedied immediately by a member of the Management team.
These refunds will be made with the same payment method as the original transaction.
Where the product purchased is faulty and we are unable to repair or replace it we may offer a refund. Refunds will be processed instantly instore or within 5 working days when products are couriered back to us.
Sure to Grow Guarantee
Our plants are grown in some of New Zealand's best plant nurseries by the country's top horticulturists. We are so confident of the quality of these plants we offer a 100% Sure To Grow Guarantee. This means that should your plant fail to grow then we will replace it absolutely free and offer the necessary advice to ensure that it thrives in the future.