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Returns Policy

Kings Plant Barn Returns Policy

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If you are unhappy with a plant or product that is delivered to you when purchased online, we will cover the cost to return the product to us, if we are notified within 7 days of delivery. You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

Our 7-day free return policy does not cover you if:

  • You change your mind;

  • Your product is damaged after delivery;

  • You do not notify us of the damage within 7 days of receiving your delivery.

*If a refund is issued under the above terms, the refund amount is at managers discretion and does not include the cost of shipping. 

To notify us of an unsatisfactory product purchased online, please email [email protected] with your name, order number, and photo of product to be returned. We will then arrange to courier the product back to us at - Kings Plant Barn, Online Returns, 280 Botany Road, Golflands, Auckland 2013.

For more information on our Sure to Grow Guaranteeclick here